FAQs

 

Billing Questions

When will I receive my utility bill?

When is my utility bill due?

Why is my utility bill so high?

Does the city offer an Equal Pay Program?

What is the storm drain charge on my bill for?

When I pay my bill what usage period am I paying for?

What bills are generally the highest during the year?

Why do I have a bill when the property wasn't occupied?

When will I receive my first utility bill?

When will I receive my final bill?

I am struggling to pay my utility bill, are there any resources to assist me?

Can I go paperless for my utility bill?

How do I view my utility bill online?

Garbage and Recycle Questions

What day is my garbage pickup?

Can I get a second garbage can?

What can I do if my garbage can stinks?

What items can I place in my recycle bin?

Who do I call if the garbage truck misses my bins?

How do I contact the city if I need a bin picked up or delivered?

Can I leave garbage in bags next to my bin?

What items can I place in my garbage bin?

Signing Up for Utilities

How do I sign up for a utility service?

Why do you need the last 4 digits of my social security number to sign in for utilities?

Why do you need my driver's license number to sign in for utilities?

Why do I have to post a deposit or sign up for ACH Autopay?

Is there anything that I need to do to rent my property out?

Other Questions

When is the pressurized irrigation system drained and filled each year?

Where can I get more information about solar and net metering?

Does the City offer a credit to deployed military personnel?