Frequently Asked Questions
When will I receive my utility bill?
It will typically arrive on the 1st of each month.
When is my utility bill due?
Your Utility Bill is due on the 20th of each month. The following rules apply:
- Payments made online are due by 11:59 PM on the 20th
- Payments left in the City office drop box, located at 40 South Main, are due by 8:00 AM the following business day (Ex. if the 20th falls on a Saturday payment must be in drop box by 8:00 AM on Monday)
- Payments made through the mail are due by 8:00 AM the following business day (Ex. if the 20th falls on a Thursday payment must be at the City office by 8:00 AM on Friday)
What day is my garbage pickup?
Garbage pickups are on Monday and Tuesday. Please have cans out by 7:00 AM regardless. For route information see the Garbage Collection route map.
Can I get a second garbage can?
Yes, contact the Utility Billing Office at 801-804-4500 or send an e-mail requesting one. Please see our Utility Rates page for current pricing information. Residents may have a maximum of 2 cans while businesses may have up to 4. Additional cans must be kept at least 6 months.
What is the Storm Drain Charge on my bill for?
The cost of maintaining the Storm Drain System has been paid in the past by other utilities. With the increase in impervious areas of the city and additional storm drain systems being installed it became necessary to generate revenue to adequately maintain this system. New regulations from the Federal Government require additional maintenance, testing and administration of permits throughout the country.
Why do I have to pay a deposit or sign up for autopay?
By requiring a deposit this protects the City from a person using the services and not paying their bill. When a person terminates their account and doesn't pay their bill the City applies their deposit to what they owe on their account. The City has had to write off hundreds of thousands of dollars on uncollectable accounts in recent years. If writeoffs were to increase the City would need to raise rates to offset this lost revenue.
By signing up for autopay you are allowing us to have your account information and to initiate the payment. You are basically giving up your choice to not pay your bill. Since you are giving the City your payment information and saving the City on credit card fees we waive the deposit. If however you have an autopay returned we will remove you from autopay and require a deposit.
What items can I place in my recycle bin?
Refer to this document for a list.
When I pay my bill what usage period am I paying for?
Refer to this document for more information.
What bills are generally the highest during the year?
Typically the bills due in July, August, and September are the highest. Refer to this document for more information.
Why do you need my social security number (SSN) to sign in for utilities?
We need your SSN to verify your identity and to be able to send your account to collections if you fail to pay your bill. We enter your SSN into Experian and they verify your identity. This doesn't pull a credit report or affect your credit in any way.
Why do you need my driver's license number to sign in for utilities?
Your driver's license proves that you are the person who you say you are. Otherwise an individual could use another persons name and SSN to sign in for utilities.